Frig is a lemon, ice maker doesn't work
Chris
8/24/2020
ice maker completely freezes and all samsung tries to do is replace the freezer box and then it happens all over again. don't purchase it's a lemon and there are several lawsuits for this exact issue.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Everything but the icemaker
Boss
7/10/2020
everything but the icemaker is great. after the first year. the icemaker started to freeze up and stop producing cubes. i would have to thaw it out to the point where it would turn and drop cubes. i have to do this every couple months now. other than it's a great refrigerator.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Everything but the icemaker
Stargaizers
7/10/2020
everything but the icemaker is great. after the first year. the icemaker started to freeze up and stop producing cubes. i would have to thaw it out to the point where it would turn and drop cubes. i have to do this every couple months now. other than it's a great refrigerator.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Icemaker Problems
Alex
5/28/2020
wish i would have read this section prior to buying. outside of warranty and icemaker constantly freezing up and not producing ice.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice MAKER FRoZeN
Samsung Fridge Agh
5/25/2020
ice maker froze solid five months after delivery. samsung quality aweful. it's like buying a generic brand. stay away.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Frozen icemaker!
Joanne
4/27/2020
we bought this frig at the end of 2017. the ice maker started freezing up, and we have to use a hairdryer to thaw. weve tried everything. $2400 frig with this problem?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice maker- fail
Chrisk
2/27/2020
loved the drawer design. ice maker has been replace 3 times in 1.5 years. not exceptable.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Ice Maker Ruins the Product
LRob
2/14/2020
the samsung food showcase refrigerator has efficient space organization. but the inconsistent ice maker ruins the product. should not be this bad.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Sorry I didn't believe the negative reviews
Linzim
1/21/2020
in less than 3 years, drippy water dispenser, ice maker hardly works, and now the smell. it is awful.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Pure junk
Hammer
1/7/2020
almost three grand and constant problems. ice maker and water froze up since day one. a replacement after hurricane harvey. do not buy samsung products!
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Ice maker stinks
Jimclin
1/6/2020
poor design of ice maker. once a month i have to pull fridge out and break away frozen buildup. major pain in the butt. really like drawers and storage.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice Maker
Bill P
1/5/2020
ice maker has frozen up. was completely replaced and is doing again. now that it is out of warranty by little over a month. not worth it seems like this is a manufacturing defect. very disappointed
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Ice Maker Terrible Froze twice in less than a year
Greg
12/11/2019
bought august 2016. ice maker in dec 2018 freezes up under the maker due to overflow issue when the bucket is full. paid $292 to have it replaced only for it to happen again 1 year later.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice Maker keeps breaking despite 4 repairs
MrHarris
11/23/2019
ice maker broke. fixed under warranty. happened 2 more times. fridge was replaced. happened again. technician replaced it with newer version. 8 months later happened again. out of warranty now.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Faulty ice maker among other issues
Kris
11/15/2019
ice maker hasn't worked since 1st mnth. had someone come & repair worked again for a few mnths & then stopped.now out of warranty. the fridge makes loud noise. had fridge for 2 yrs w/constant issues
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Plastic Easily Broken and Poor Customer Service
JamesL
9/11/2019
i loved the refrigerator overall, but i had the unit serviced over three times within a year for plastic parts breaking. they would not honor the warranty that was in place on my account.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Never Again...
Steph GJ
9/5/2019
ice maker froze over within a few months requiring it to be replaced; still doesn't work. now it has decided it no longer want to keep food cold. lesson learned the hard and expensive way.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Stay away
David Shane
6/21/2019
ice maker is terrible, always frozen shut and hardly ever works. all else is decent but the ice maker takes this from 4 to 2.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Lousy Icemaker Performance or Lack Thereof
LTCRFS
6/21/2019
i regret the purchase deeply: the icemaker has been out of commission for several months and no one wants to try to repair it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Bought in May 2017, two leaking problem
novadude
6/13/2019
bought in may 2017, two times leaking. first one was just out of warranty and now (june 2019), another leaking.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
nothing but problems with ice maker
sacred11
6/7/2019
water goes into the motor compartment and freezes around it making ice maker inoperable. it also makes it impossible to remove the ice bucket.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice Maker Junk
maryinwv
6/3/2019
stay away!!! bought 6/2017 ice maker broke 1/2019 and 5/2019. cant get parts to fix. $2400 down the drain
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Icemaker really ruins the whole thing
RichardAAAAA
5/23/2019
after fighting with it for two years, i give up. i will have to buy a new fridge, the icemaker just doesn't reliably make ice. i have to buy bags of ice to keep in the bottom drawer, like a peasant.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Problems from the first day.
William Allison
5/16/2019
This refrigerator has design flaws in the ice maker. It is a continual problem with frosting/icing jamming the ice maker. Samsung service is not good. The unit is 1 year old. We will be looking elsewhere for a new refrigerator.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Beware of ice machine!
Toomanyproblems
5/16/2019
I bought this refrigerator 1 1/2 ago. I really like it except for the ice machine. It has never produced a lot of ice and it was slow to come out. I've had to call 3 times to have the ice machine repaired! Ice builds up into a huge chunk and will not work.
Each time, the repair person looks at it, says the whole fridge has to be defrosted and then they come back to fix it. The third time it couldn't be fixed. So now I'm waiting for Lowes to contact me about getting a replacement. It's been nothing but a big hassle!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice Maker now broke 4 times
FLpothetos
4/18/2019
space and convinience of this refrigerator are great for a family, but I just called for service for the 4th time on the ice maker in less than 2 years
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Defect in this ice maker
Samsung Everything
3/21/2019
I purchased this refrigerator Oct 2017. It is a great fridge and beautiful. We love everything about this fridge EXCEPT the ice maker. Within a couple of months, the ice maker started to freeze/frost up and stopped producing ice. I have had a Samsung tech out at least 2 times, just called for a third. If you search the web, you will see that everyone has this issue. Hopefully the newer refrigerators being shipped have been fixed. The problem is the ice maker in the top refrigerator section and too much warmer air is reaching the ice maker box. With the humidity from the fridge, it creates condensation that then becomes frost/ ice build up and shuts down ice making. My ice maker has been replaced and caulked, and I still have this issue every few weeks. Then the ice maker has to be thawed and dried out to re-start the ice maker. PLEASE FIX THIS ISSUE SAMSUNG. You almost have a perfect refrigerator. Minus the ice issue, this is a 5 star fridge!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice Maker is JUNK
Jbrogley
3/19/2019
Rest of fridge is fine. Ice Maker is TERRIBLE. Malfunctioned within a few months. Samsung wouldn't cover repairs, so we just dealt with it frequently freezing up. I would chip it out with a knife. 2 years later it finally quit...$300 dollars later...Consider the fridge is over 2k & they advertise the ice maker as a power house, it should consistently work. As a side note, we bought 4 Samsung appliances at the same time. 2 of the 4 needed expensive service within 2 years.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice maker froze after 13 months
Hank Der
3/14/2019
Samsung has a known issue with their ice machines not being properly insulated. It began with having to clean out the frozen ice every other day and now it has evolved into no ice whatsoever
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
It's very nice but . . . . .
Dadrock33
2/21/2019
Really like the unit and the extra frig drawer and the drawer inside the freezer too. However, we're noticing moisture developing between the doors just in the middle so serviceman is on his way out next week. Small plastic piece broke off of one of the handles (kind of an end cap) and they won't send it to me - they have to send the whole handle . . . big waste.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Disappointed
Agonza
2/15/2019
After owning a few Samsung of cell phones, I decided to try the appliances. Big mistakes. The refrigerator works great but the freezer had not. The heating element to defrost had been replaced twice already.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Do not buy
Ashly
1/2/2019
Unbelievable that Samsung is able to sell this, knowing there are significant design flaws with the ice maker. I've spent as much time attempting to defrost the ice maker as I have spent with it functioning. There is a service bulletin out regarding the issue, and a class action lawsuit. Samsung chat support is very unhelpful, and insist I pay a service fee to have the issue assessed. Unless Samsung steps up to make this right, I will never own another Samsung product.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
All good except Ice Maker
Archieyup
12/12/2018
I brought this and within 13 months the filter needed to be changed and the ice looked very cloudy.
I changed the filter and the ice has never work right since.
Now I can even get the ice bucket out and the reset is on the inside of the housing.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great idea, poor product
juliemomof2
12/11/2018
I have had this fridge for just over a year now, and the ice maker started to freeze up. A problem that I am finding is well known by the company. Unfortunately they won't take responsibility for their poor workmanship after just over a year. I really wish I would have seen some of these reviews before I purchased my entire kitchen of Samsung appliances.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great Fridge Except . . . . Ice Maker Quit!
fbart
11/21/2018
I purchased this Samsung fridge a little over a year ago. I've been very pleased with it. No issues. It works great. Except . . . . I'm giving it two stars because the icemaker quit working today. No ice.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Beware of the ice maker
Icy hot
11/20/2018
We have had this fridge for a year and a half. On our 4th ice maker. In line for a replacement, not excited to get stuck with the same issue.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great frig
brodie lee
11/3/2018
Have had this refrigerator for over 9 months now and we love it. Love the drink drawer and the showcase door
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Couldn't be Happier
Elle100
11/3/2018
We replaced all our appliances this year (June 2018). I waited to write a review until we'd used them all for a while.
A friend had this frig. She raved about its convenient layout and how much she loved the middle drawer. I was hesitant. Who really needs another drawer? Plus, it's not an inexpensive purchase. Bit the bullet anyway on her recommendation. WOAH! She was right. I, too, LOVE the configuration, its ease of use, its ability to keep food at proper temps making my groceries last longer, its cooling system that prevent bad smells, its quiet personality and its dignified look. Yes--the one drawback is exterior fingerprinting. That is a problem, no doubt. However, vinegar and water or just plain soapy water works well to control them--clean the doors often. I'd certainly recommend this frig.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great frig
Brodie lee
10/31/2018
Have owned for over 9 months and love this refrigerator. The drink drawer and the showcase door are great
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Loud Defrosting
NO LONGER A FAN
10/13/2018
I purchased this refrigerator a month ago and it is the loudest I have ever experienced. I submitted a claim, the technician confirmed the was nothing wrong with the unit and the sounds I hear are a result of the refrigerator defrosting and ice dropping to the bottom of the pan. I find this to be an issue and flaw for which apparently will not be corrected or addressed by Samsung which is disappointing and sad. I am sometimes startled at night due to the loud crashing and knocking sounds coming from the refrigerator. This is not my norm and it's disheartening that the company feels this is acceptable and not try to remedy the issue. I own many Samsung products (cell phone, smartwatch, tv's, washer, dryer, all kitchen appliances), so to say I am usually a fan is an understatement; however, this experience has been a very disappointing one. A customer service rep called to obtain my service feedback and I was placed on hold and she never returned, the following day I receive another call from another rep who cut me off while I was speaking. I expect more of Samsung and this experience has really enlightened me to rethink any future purchases.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Okay but wouldn't buy another Samsung fridge
NShucard
10/6/2018
I bought a fridge only about a year and a half ago and already it's having issues. Biggest complaint is that the ice maker hardly works. The ice maker is constantly getting jammed as the ice freezes in blocks before it can enter the dispenser. To fix this we have to take out the ice compartment and chip the ice blocks off, difficult to do and annoying. The ice maker also leaks into our fridge. The storage space is ok but not efficient for tall containers or items in the fridge. All in all I say not worth $3000, I won't be purchasing Samsung again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Around 70 days - See 16 Days - Just bad service
KCUPSETupdate
9/17/2018
After having nice new fridge for 16 days it stopped freezing. After a month or so that got fixed, but the ice make didn't work. They decided to replace the fridge. Well, long story short, we got a call yesterday saying that they are giving us a refund.
Honestly, this is a beautiful appliance and we love the features; that's why we made purchase. We never, in our nightmares, thought service could be so bad.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Bad Icemaker Design
damplion
7/17/2018
I love the refrigerator but the icemaker not so much. I have had problems from the beginning and Samsung will not pay to replace it. I will not recommend this refrigerator to anyone!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
16 Days
KCUpset
7/10/2018
We've had our fridge for 16 days now and the freezer doesn't work. I'm well aware that these things happen, but I'm upset that in the Greater Kansas City area there appears to be only one Authorized Repair Center, so we have no choice but to wait 2 to 3 days for anyone to even look at it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Dont throw away your ice trays yet
badbird1998
6/27/2018
So we have had this fridge coming up on 3 years. Each year we have the ice maker worked on. Yes it makes a lot in 24 hours but it doesn't hold enough. Try filling 2 sports bottles see where that takes you. So disappointed in the ice maker it made me write this. What isn't in the specs and description is. You will need to take your hair dryer to the little eye in the back at least once a month to keep it from freezing over so it will still make ice. The ice comes out wet. Also it gets lodged at the drop point so it gets clogged. Easy fix get the hairdryer out again. It makes 10lbs of ice a day but only stores 2 so don't throw your ice cube trays away yet. especially if your kids have sports. I would highly recommend you buy a good hair dryer for the ice maker monthly maintenance you will need to do. Also when its time to change the filter it shuts the ice maker down ( Easy fix is pull it out count to 10 then reinsert it) This will hold you till the new filter arrives every 6 months look up that cost. We do actually like the storage capacity and the different set ups you can do. The middle sliding storage is awesome for drinks keeps them from opening the doors and staring at something that won't appear. I would give this great reviews if it wasn't for the ice maker is so disappointing I would go back to our last one but the stainless doesn't match our appliances. Hope this helps.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Samsung French Door Refig
Africansky
6/7/2018
None better! Spacious, well lite and designed. Really helps you rethink wether or not you should keep that scoop of leftovers no one is really going to eat or not. A beautiful appliance that is user friendly and just simply awesome!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Some thoughts on the 27+ cu. ft. 4-Door French Door Food Showcase Refrigerator RF28JBEDBSR/AA after three days or so…
SpiritWolfNJ
5/31/2018
Upsides:
All in all, third day, I like the box. It's spacious and it's got enough "horsepower" to cool properly at the current ambient temps. For now, in the NYC northeast, it's about 78 degrees.
Also, about 8 hours into the wake-up cycle from the installation, it's making ice cubes. Even with multi-stage filtering on the water systems, the first plastic-y cubes and ice water were tossed; that 5 gallons of waste water isn't fun but it's needed.
I like the lighting; can't miss a thing with the transparent shelving and LED lights. Very nice.
Also nice is the interior room; it's taking the place of my GE Signature unit from 2001 or so (might be 2002 I'm really only replacing it as it was heading to the showers; it drips when the humidity goes up as the mag seals are failing and I can't locate replacements. They're torn and flopping and, well, it's just that time).
The other plus is its size. The GE was 21ish square feet and this unit is over 27. That extra space is going to freezer and fridge and I needed (wanted) both. That way the failed upright freezer that was in the garage is now "sleeping wid da fishes".
I'm going to miss the ice maker on that beast; it was the best and NEVER had an issue till the end (sometimes I'd have to shake the box to let some of the ice cubes drop from the cooling unit. That kept the wire bale up and stop production and that was 15 years after I got the thing :)
So, the downsides to the box:
Temp controls are good, but temperature uniformity is shaky.
Using an infrared thermometer, choosing a -0 on the freezer and 36 in the refrigerator side yielded a +5 and +39 on the inside panels (towards the back of the refrigerator near the metal panels). This was about 12 hours into the cooling. That should be enough time to get rough results with the masses I was cooling.
Next day I choose -7 and +34 and read the temps some 6 hours later with a -3/4 and a +36/37.
That would (barely) be cool enough but I read an increase of about 7+ degrees in the door shelf. That brought the milk to about 40+ degrees and that's in "the zone".
I'll check again but I don't think that's a good sign so I'll see after another day of cooling.
As an aside, the center cooler (flex door) has been set to it's coldest setting and it's above +29; things are defrosting. Slowly to be sure, but they are. It's warmer to the front of the fridge than towards the back. Something to think about.
5 degrees differential or so? Good only for temp items.
That's a common thread. I do wonder about the insulation in the door areas. They seem insufficient to keep the heat out.
Those are my current observations at the moment.
The ice maker is making ice that's not tasting as much like plastic anymore and the cold-water dispenser is doing its job properly. I can draw about 30+ oz of water before it gets to ambient and that's good enough at these 78 degrees or so (it's getting warmer this end of May, 2018.
NOTE: The ice maker is VERY loud. People outside of the kitchen can hear it all the way to the front door and beyond and that's about 12 meters or so (about 36 feet) and around a door facing the other way!
Refrigerator Shelves:
In the default config? No way. They're good looking in the showroom, gotta move them when you get them home. They're usable but I had to sacrifice one of the shelves. I opted for the single-shelf, not the split one. Dunno why, just thought it would be better going forward. Just in case. Probably not the best option for stability reasons (as the manual says it can "disjoint" (my interpretation of the manual)).
Door Shelves:
Kinda sucky. That's the way to describe them.
Not so flexible in positioning and on the icemaker/water dispenser side, almost non-existent.
The right dual-door side has large enough shelving, but the positioning of them is just bad. No other way to explain it. You can't change them. Period. Yes, lower part of the external dual-door can hold two (yes two) gallons of milk, but the shelving above can't be arraigned so I can put my sodastream bottles above it. And the topmost one? Eggs. That's about it. Meh…
Looking at the manual, I see this on page 28:
1. Door Bins
Door Bins (1), Moving tray Bins (3)
To remove - Simply lift the bin up and pull straight out.
To relocate - Slide it in above the desired location and push down until it stops.
Door Bins
(2)
To remove - Take the right side of the bin out by lifting it at an angle along the guide, and then take the left side out by pulling it from the door.
To relocate - Slide it into the original location and push down until it sticks
Umm, sure, I can remove them…relocating them? Can't seem to manage that at all.
Move them? Stick them? REALLY? Jeeze…
Postmortem:
It's about the size, silly! The box is a beast and I like it... I think. Takes some getting used to.
I'll post more as things progress
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Prepare for ice maker problems
Ekim78
5/26/2018
I really want to love my refrigerator. I mean it's cool and there's nice lighting and all. The problem for me is that the ice maker has always been slow which I had seen prior but yesterday it quit altogether. In looking up fixes, I find hundreds if not thousands of on line complaints of the same thing. I've included a link which has 42 pages as of yesterday of people with problems due to ice maker. If you are considering purchase, just be aware that you may have to settle for buying your ice in bags. https://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/Kitchen/highlight/false/page/1/thread-id/284
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Bad Ice Maker
JohnC1234
4/8/2018
Over all this is a decent fridge when the ice maker is working. I have it now 6 months and just request service for the second time, for the same issue. It appears that the ice maker has a known leaking problem (according to the first technician that came to fix it the first time). The ice maker overfills the tray causing the water to leak everywhere in the ice maker compartment. The water then freezes causing the ice maker to stop dumping ice and all the mechanisms to freeze. As I said, this is the second time it has happened during the 6 months I have owned the fridge. This is just a poorly designed ice maker. As long as you don't care if the fridge makes and dispense ice, it isn't a bad unit.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Samsung Refrigerator
BecarefulofSamsungproduct
3/27/2018
I have purchased Samsung appliances in December 2017, and by March 2018, the ice maker has to be re-built. I literally have empty out my refrigerator to power off my refrigerator so the ice maker can be re-built. This is not ideal when you have a family of 4 in the house and have to take food off temperature and will not be food-safe temperatures. Thanks Samsung for this! I will not recommend, nor purchase anymore Samsung appliances. Be careful when purchasibg and read reviews very carefully.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
